Customer Care

Returns & Exchanges

  1. In Store Purchase:

    If you purchased a product in a store that carries Beyond Reality, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

  2. Online Purchase:

    If you purchased a product online and wish to return/exchange it for any reason, please follow the requirements below:

    • A ‘Return/Exchange Request’ e-mail must be sent to [email protected]
    • DO NOT send item back before receiving a reply from [email protected]
    • All returns must be reported within 14 days of the delivery date. Returns must be sent within 7 days of receiving the return/exchange instructions from our customer care team.
    • Merchandise must be unwashed and unworn
    • All garments are subject to inspection
    • Customer is responsible for return shipping costs and these are non-refundable. In cases of returns, the original shipping charge(s) are also non-refundable.

How do I make a Return or Exchange?

*Prior to sending a return or exchange back to our facility, please e-mail [email protected] with the following information:

Name on order:
Email on order:
Order #:
Date order was placed (must be within 14 days of delivery date):
Reason for return or exchange:

Damaged:

  • We will repair or replace the item if the defect is due to workmanship or materials
  • We will cover the return shipping cost and the costs to send you the replacement item

When will my purchase be refunded?

Refunds are issued  upon receipt of return. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.

Are there any items that cannot be returned/refunded?

At this time, all of our products can be returned/exchanged.

Returns & Exchanges

  1. In Store Purchase:

    If you purchased a product in a store that carries Beyond Reality, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

  2. Online Purchase:

    If you purchased a product online and wish to return/exchange it for any reason, please follow the requirements below:

    • A ‘Return/Exchange Request’ e-mail must be sent to [email protected]
    • DO NOT send item back before receiving a reply from [email protected]
    • All returns must be reported within 14 days of the delivery date. Returns must be sent within 7 days of receiving the return/exchange instructions from our customer care team.
    • Merchandise must be unwashed and unworn
    • All garments are subject to inspection
    • Customer is responsible for return shipping costs and these are non-refundable. In cases of returns, the original shipping charge(s) are also non-refundable.

How do I make a return?

*Prior to sending a return or exchange back to our facility, please e-mail [email protected] with the following information:

Name on order:
Email on order:
Order #:
Date order was placed (must be within 14 days of delivery date):
Reason for return or exchange:

Damaged:

  • We will repair or replace the item if the defect is due to workmanship or materials
  • We will cover the return shipping cost and the costs to send you the replacement item

When will my purchase be refunded?

Refunds are issued  upon receipt of return. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.

Are there any items that cannot be returned/refunded?

At this time, all of our products can be returned/exchanged.